Situation preview
Let's Rally is a digital advertising agency with social, creative, media and development teams. Let’s Rally was looking for a qualified team able to create chatbot for Hotel Management System powered by artificial intelligence (AI). End solution should understand users’ intent and provide on-demand information in a natural way. End goal of the client was increase in number of bookings with reduced cost.
Qaprosoft was selected from the number of vendors after technical assessment of our chatbot development team.
Solution
The resulting solution named HotelOps is able to:-
Create conversations on the fly
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Suggest best offer for a customer based on intent / behavior analysis and available data from social networks (profile data, comments style, images)
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Let HMS administrator interrupt or manage the bot dynamically
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Log all messages in database
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Provide real-time analytics
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Have deep integration with:
Result
Implemented chatbot recognizes intents with high relevance rate.
For example:
We have a sentence: “Ok now I can not find a towel.” HotelOps will state that with 78% of probability user wants new towel and act accordingly.
HotelOps is so good at his job that many guests thought they were dealing with a real person, and praised him with glowing
reviews on TripAdvisor.
Result in figures
- 24x7
- 20
- 15%
- 20%
- 25%
- 30%
- extended hotel support
- languages operated
- increase in direct bookings
- reduction of a hotel’s dependency from online travel agencies
- elimination of service calls
- reduced workload of consulting staff